Design Training

A complete set of training courses to develop and hone your conversational application design skills.

Build Your Design Skills

Work through the courses to develop your conversational application design skillset.

Understand the principles of good design, learn new skills, and test your abilities as you go. Do as little or as much in a session as you like, and pick up where you left off.

COURSES

Work through the courses in order, or choose the areas that most interest you.

Course Categories

Conversational Design & Project Process

The fundamentals of good conversational design.
Start Course
Level: Medium
Teacher: Kerry

Application Configuration

See how SpeechWizard’s out-of-the-box configurations can give you a running start.
Start Course
Level: Medium
Teacher: Kerry

PCI Compliance & Security

Embed PCI DSS compliance and security in your applications to keep customer data safe.
Start Course
Level: Medium
Teacher: Kerry

Conversational Discourse & Prompt Design

How the conventions of conversational discourse affect prompt design.
Start Course
Level: Medium
Teacher: Kerry

Persona Design & Branding the Conversational Experience

The foundations of creating personas for conversational interfaces.
Start Course
Level: Medium
Teacher: Kerry

Data Protection

Use SpeechWizard properties to keep data safe, whether it’s system-generated or user-inputted.
Start Course
Level: Medium
Teacher: Kerry

Audio & Text-to-Speech

The components involved in voice user interface projects that use pre-recorded audio or text-to-speech (TTS).
Start Course
Level: Medium
Teacher: Kerry

Concatenation Strategies

The concatenation strategies available in the SpeechWizard framework for implementing IVR applications.
Start Course
Level: Medium
Teacher: Kerry

User Insight & User Testing

The best ways to research conversational design, techniques you can use for identifying user needs, and areas that are important for setting your UX research strategy.
Start Course
Level: Medium
Teacher: Kerry

Passing Information Between Applications

This guide describes all the ways in which an application can share data with external sources.
Start Course
Level: Difficult
Teacher: Kerry

Building Amazon Alexa Skills

This guide takes you through building skills for Alexa with SpeechWizard.
Start Course
Level: Difficult
Teacher: Kerry